I got an email about the following quote in the October 2006 issue of Digital Transactions Magazine
It’s not just having the technology in place to identify a problem, but having the personnel that understand what the technical indicators mean,says James [E.] Arconati, business leader, capacity management at MasterCard.The problem may not lie on the hardware where it was spotted, but perhaps in a specific set of transactions or card types.
It also can be centered on a specific time of day, such as when batch users access the network.There has to be a holistic, proactive approach to managing a network,says Arconati.
Digital Transactions is an industry-trade journal devoted to
trends in the electronic exchange of value. The October 2006 issue features this quote in an article titled Heading Off the Traffic Jam. It’s a discussion about the rapid growth in electronic transactions.
Download the Current Issue and go to page 34.